Ingenuity - Customer Support: FAQ

FAQ


1.	A renewal that owes deferred taxes, which does not show up in the application.
2.	Charged erroneous fee (realized before transaction is submitted)
3.	Application will not accept tag format
4.	ALTS search and choose the wrong customer for the new vehicle
5.	When clicking finish the clerk is getting an error saying cart could not be completed please check decal or control numbers
6.	New registration from out-of-state is charging back taxes
7.	Ad valorem is not calculating so transaction will not complete
8.	After finishing a transaction, it is not printing
9.	Decal assigned incorrectly
10.	Out of county transfer that owes defered taxes


Q.	A renewal that owes deferred taxes, which does not show up in the application.
A.	Complete the renewal using standard operational procedures, but do not submit Click on the taxes tab Check the deferred owed checkbox Enter in the market value Enter in tax start date, (The date vehicle was purchased) Enter in the previous expiration date of the tag that is on the vehicle Submit
Q.	Charged erroneous fee (realized before transaction is submitted)
A.	Enter the admin override code in the top right hand side of the screen Check the fees checkbox Add or subtract any fees that do or do not apply
Q.	Application will not accept tag format
A.	Enter the admin override code in the top right hand side of the screen Check the tag checkbox (this will override tag format)
Q.	ALTS search and choose the wrong customer for the new vehicle
A.	Select the admin module at the top of the screen Select the transaction tab to bring up the search screen Enter the trans ID, and select the biz type that corresponds to the transaction Delete the transaction Start over
Q.	When clicking finish the clerk is getting an error saying cart could not be completed please check decal or control numbers
A.	Contact office supervisor Clerk must go in to admin Select inventory Select add new Select the user to add decals to Select the biz type Enter in the item type Enter in the start and finish numbers
Q.	New registration from out-of-state is charging back taxes
A.	Place the day of that transaction in to the entry date text box under the auto tab If 'None' is selected for the previous tag info, the application will charge a year of back taxes
Q.	Ad valorem is not calculating so transaction will not complete
A.	Call ADOR and get the correct market value Select the taxes tab Check the ad valorem checkbox Enter in the market value and press tab
Q.	After finishing a transaction, it is not printing
A.	Make sure that pint queue is open Close and reopen print queue If it is the first time to complete transaction type Click on print queue For the specific trans type select printer location Select tray to print from Click save
Q.	Decal assigned incorrectly
A.	Noticed in the cart Select the toggle decal arrows Select okay to finalize change Noticed after transaction was finished Select admin Search by transaction ID Select auto transaction button Add or subtract the correct decal number Select update Adjust decals in inventory Adjusting decals in inventory Select user that needs to have decal adjusted Select decal type Enter in last decal number used in last item number Select update
Q.	Out of county transfer that owes defered taxes
A.	Complete the transfer using standard operational procedures, but do not submit Click on the taxes tab Check the deferred owed checkbox Enter in the market value Enter in tax start date, (The date vehicle was purchased) Enter in the previous expiration date of the tag that is on the vehicle Submit